Before You Buy Another Product, Fix What's Behind Them All: The Water
Removes chlorine, heavy metals, and impurities to restore water’s natural balance for skin and hair.
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Frequently Asked Questions
How does Pure Cascade filter Products improve my skin and hair?
Our filtration system removes chlorine, heavy metals, and contaminants that strip natural oils, helping improve hydration, reduce dryness, and support stronger, smoother hair and healthier skin.
Can it help with sensitive skin or eczema?
While we don’t make medical claims, many customers with sensitive or eczema-prone skin report reduced irritation after switching to filtered showers.
Where are you located?
Our head office is located in Brisbane.
How much does shipping cost?
Shipping is free on all orders to Australia.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How can I contact customer support?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at purecascade.store@gmail.com.
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.
Our Mission
At Pure Cascade, we help health-conscious women in Australia protect their hair and skin, especially blond hair, which is specially vulnerable because it absorbs minerals, metals, and chlorine more easily than darker, untreated hair by eliminating water-induced damage.
Fast, Free & Secure Shipping Australia Wide
Healthier hair and skin shouldn’t wait. We ship every filter fast and free, so you can start protecting your hair and skin from minerals, metals, and chlorine the moment it arrives.